Privacy Policy

Bianca Technologies Inc. – Privacy Policy

Effective Date: January 5, 2025
Last Updated: January 5, 2025

Welcome to Bianca Technologies Inc. (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Bianca Technologies Inc. mobile application (the “App”) and services (collectively, the “Services”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the app.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, relationship to the person being called (if applicable), and user account credentials that you voluntarily give to us when you register with the App.
• Patient/Recipient Information: If you use the App to initiate calls to another person, you may provide their name and phone number. You represent and warrant that you have obtained all necessary consents from the Recipient.
• Call Data and Content: Phone calls may be recorded and transcribed. Call metadata and wellness check information may be collected.
• Derivative Data: Information our servers automatically collect when you access the App, such as your mobile device information, operating system, IP address, and usage patterns.
• AI Analysis Data: Results, summaries, or insights generated by AI processing of call recordings and transcriptions.

2. HOW WE USE YOUR INFORMATION

We use information collected about you to:

• Create and manage your account
• Provide the core functionality of the App, including initiating and managing wellness check calls
• Record and transcribe calls where legally permissible and appropriate consent has been obtained
• Analyze call recordings and transcriptions using AI to provide wellness summaries and insights
• Improve the App and our Services
• Respond to customer service requests
• Comply with legal obligations

3. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information, including sensitive health-related information derived from wellness checks. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

4. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict processing of your personal information. To exercise these rights, please contact us using the contact information below.

5. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Bianca Technologies Inc.
2955 Elbow Place, Port Coquitlam, BC V3B 7T3
privacy@biancawellness.com
+1-604-562-4263